Terms & Conditions
Using or buying the services of EAN LABEL INDUSTRY SDN BHD (‘EANLABEL’ or ‘EANLABEL.COM.MY’) indicates that you have read, understood and agreed to be bound by the terms & conditions as stipulated below.
PART 1: SALES & PURCHASE POLICY
Unless otherwise clearly specified in our website, no credit terms will be provided and all orders must be prepaid. We accept payment by cash or check only. If you would like to pay by a regular check, your order will not print until the check has cleared. This may cause a significant delay in your order. Under no circumstances will EANLABEL.COM.MY provide COD terms on an order.
EANLABEL.COM.MY reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. EANLABEL.COM.MY is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to EANLABEL.COM.MY for printing and/or publication.
The production of your printing order will start only upon receipt of full remittance from client. Under no circumstances will EANLABEL.COM.MY will start your printing order production if you fail to pay EANLABEL.COM.MY in full amount.
Accuracy Of Specifications
Quotations are based on the accuracy of the specifications provided. EANLABEL.COM.MY can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with EANLABEL.COM.MY are to the client’s knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.
When requested by the customer, EANLABEL.COM.MY will submit color proofs for the customer’s review and approval. Proofs must be returned, at the customer’s expense, to EANLABEL.COM.MY and marked ‘O.K .’ or ‘Revised Proof Required’ and signed by the customer. Until the proof is returned, no further work will be performed. EANLABEL.COM.MY will not be responsible for undetected production errors if:
1. Proofs are waived by the client
2. The work is printed per the client’s written OK
3. Requests for changes are communicated verbally
4. All requests for changes of any kind must be made in writing to avoid mistakes.
5. Turnaround estimates begin after the proof is approved and arrives at EANLABEL.COM.MY with the customer’s signature.
Customer Supplied Proofs
Right to Subcontract
EANLABEL.COM.MY shall have the right to assign any portion of the work required to another contractor.
Shipping & Delivery
Charges for delivery of materials and supplies from the client or the client’s supplier to EANLABEL.COM.MY are not included in quotations unless specified. EANLABEL.COM.MY is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.
Claims for defects, damages, or shortages must be made by the client in writing no later than 3 business days after delivery. If no such claim is made, EANLABEL.COM.MY and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that EANLABEL.COM.MY’s performance has fully satisfied all terms, conditions and specifications.
Electronic Manuscripts/ Images
It is the client’s responsibility to maintain a copy of the original computer files, artwork and transparencies. EANLABEL.COM.MY is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until EANLABEL.COM.MY can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. EANLABEL.COM.MY does not archive your work for longer than it takes to produce the final product. Please save your work.
EANLABEL.COM.MY may use your product for samples or advertising purposes, unless notified in writing of its inability to do so. In the event of a written notice, EANLABEL.COM.MY will cease its usage of your product within 30 days of receipt of the notice. Any usage of the product for samples or advertising purposes prior to the receipt of the written notice will be deemed as acceptable.
PART 2: DISCLAIMER OF WARRANTTIES
PART 3: LIMITATION OF LIABILITY
PART 4: AMENDMENT
EANLABEL.COM.MY may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless stated otherwise. This policy was last revised on November 18, 2008. We welcome anybody to contact us if you have any enquiry or comment regarding our terms & conditions.